Shipping & Final Sale

Shipping

All Maison Piet pieces are made to order and carefully packaged with tracking and insurance. Standard pieces are generally prepared for insured shipment within approximately two weeks. Bespoke or modified pieces follow the timeline confirmed during consultation.

You will receive tracking information once your order has shipped. Delivery timelines are estimates and may be affected by carrier delays, weather, customs, or other circumstances outside our control. International customers are responsible for applicable duties, taxes, and customs charges.

Final Sale

Because every Maison Piet piece is made to order and prepared specifically for the client, all purchases are final sale and are not eligible for return, exchange, or refund.

This does not affect your rights if an item arrives damaged, defective, incorrect, materially different from what was ordered, or is not delivered. Please contact Client Care so we can evaluate and resolve the issue.

Damaged, Incorrect, or Missing Orders

If your order arrives damaged, defective, incorrect, or materially different from what was ordered, contact Client Care within 48 hours of delivery with your order number and clear photographs of the package and piece. If an order is not delivered, contact Client Care with your order number and tracking information. We will evaluate the issue and make it right.

Order Changes & Cancellations

Orders may be changed or cancelled only before production begins. Once production has begun, the order cannot be changed or cancelled. If we cannot ship within the stated timeframe, we will notify you and provide the options required by applicable law.