Client Services
Frequently Asked Questions
Everything you should know before choosing a Maison Piet piece—from our materials and diamonds to delivery, care, and bespoke commissions.
Materials & Diamonds
Are Maison Piet diamonds real diamonds?
Yes. Our laboratory-grown diamonds are diamonds, not cubic zirconia, moissanite, or imitation stones. They share the essential chemical, physical, and optical properties of natural diamonds; the difference is their origin. Learn more in our diamond guide.
Is your jewelry solid gold?
Maison Piet pieces are crafted in solid 14K gold unless a product page expressly states otherwise. The gold alloy continues throughout the piece—we are not selling gold-plated or vermeil jewelry as solid gold.
Why does Maison Piet use 14K gold?
Pure 24K gold is exceptionally soft. Fourteen-karat gold combines meaningful precious-gold content with the strength needed to support delicate prongs, clasps, and diamond settings through regular wear. It is a considered choice for beauty, security, and longevity.
What does IGI certified mean?
An IGI report is an independent gemological record documenting a diamond’s laboratory-grown origin and quality characteristics, including the Four Cs where applicable. When a Maison Piet product is described as IGI certified, its report accompanies or corresponds to that piece. Read our IGI guide.
Does every small diamond receive its own report?
No. Very small accent, pavé, and melee diamonds are typically evaluated and matched as groups rather than individually submitted for separate laboratory reports. Certification is identified clearly on each applicable product page.
Orders & Delivery
How long will my order take?
Availability and estimated production timing are listed on the applicable product page. Made-to-order, modified, and bespoke pieces may require additional time. We will communicate material timing information before shipment.
Is my shipment insured?
Maison Piet shipments are insured while in transit. Delivery requirements may vary based on order value and destination, so please review the tracking and delivery instructions provided with your order.
What is your return policy?
Return eligibility depends on the piece and whether it was standard, modified, or bespoke. Please review our Shipping & Returns policy before purchasing. Customized, altered, and bespoke pieces may have different terms.
Can I change or cancel an order?
Contact us as soon as possible. Once sourcing, manufacturing, sizing, engraving, or another customization has begun, changes or cancellation may no longer be possible.
Do you ship internationally?
International availability may depend on destination, insurance, customs, and the individual piece. Please contact us before ordering so we can confirm whether delivery can be arranged.
Bespoke & Care
Can Maison Piet create a custom piece?
We welcome bespoke inquiries and consider each project individually. Maison Piet works with design specialists, skilled manufacturers, and trusted stone sources in the United States and overseas to explore original pieces and thoughtfully reimagined classics. Begin with our Bespoke inquiry form.
Can I request a different gold color, stone size, or length?
Possibly. Available modifications depend on the design, setting, materials, and production stage. Submit a bespoke inquiry or contact us before placing the order so we can evaluate the request.
Are bespoke pieces returnable?
Bespoke and materially customized pieces are created specifically for one client and may be final sale. The applicable project terms, payment schedule, and return eligibility will be provided for approval before production begins.
How should I care for my jewelry?
Store pieces separately, avoid abrasive cleaners and harsh chemicals, and remove fine jewelry before swimming or heavy exercise. Clean gently with warm water, mild soap, and a very soft brush. Frequently worn prongs, clasps, and settings should be professionally inspected. See our care guide.
The Atelier
What is the average production time for a bespoke piece?
Most Maison Piet bespoke pieces require approximately eight weeks of production after the final design, materials, pricing, and payment terms have been approved. Because every commission is individually designed, sourced, and manufactured, timing may vary based on stone availability, complexity, revisions, certification, and the specialists involved. We will provide a project-specific estimate before production begins.
Does the Atelier work with natural diamonds and gemstones?
Yes. Although Maison Piet’s core collection celebrates laboratory-grown diamonds, the Atelier can source natural diamonds and precious gemstones for bespoke commissions. We work with trusted stone sources in the United States and overseas, and independently graded or certified stones will be identified as such whenever certification is applicable.
How does the bespoke design process work?
Every commission begins with an inquiry and conversation about your vision, preferred materials, scale, timeline, and investment range. If the project aligns with our capabilities, we collaborate with design specialists, manufacturers, and stone sources to develop the concept, confirm feasibility, and present the proposed path to production.
Can Maison Piet source a specific diamond or gemstone?
Yes. The Atelier can consider requests involving a particular shape, carat weight, color, clarity, origin, certification, or gemstone variety. Availability and pricing depend on the market and the exact characteristics requested.
When are the final price and timeline confirmed?
After the design direction, materials, stone selection, manufacturing requirements, and scope of work are sufficiently defined, Maison Piet will provide the applicable project terms and estimated timeline for approval. Production begins only after the required approvals and payment arrangements are complete.
Still have a question?
We would be pleased to help you choose, understand, or create your Maison Piet piece.
Contact Maison Piet
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October 3-7 | Starting at $500The Reset Retreat: Yucca Valley
What to ExpectA gentle pause from the pace of everyday life. The Reset Retreat in the Yucca Valley is designed to help you slow down, reconnect, and return to yourself—through guided experiences, restorative space, and time to simply be.
❋ Intentional StructureWe blend guided moments, open exploration, and space to reflect—so the experience feels both focused and fluid.
❋ Collaborative EnergyConnection is a core part of the process. You’ll learn just as much from the group as from the content itself.
❋ Expert FacilitationLed by experienced guides who know how to hold space, encourage participation, and keep things moving with purpose.
❋ A Supportive SpaceOur events prioritize comfort, safety, and respect—so you can show up as you are and fully engage in the process.
Reconnect with your body and mind as you escape the noise of everyday life.
Day OneArrive & Meet
As everyone arrives, we take time to settle in, get comfortable, and begin connecting with those around us. The journey starts here.
Check-In9:00 – 9:30am
Group Activity11:00am
Lunch Break12:30pm
Creative Workshop2:00pm
Dinner6:30pm
Day TwoSet Intentions & Reflect
Together, we pause to consider our goals, hopes, and direction. This is about aligning with ourselves and with the journey ahead. This is a chance to reconnect with what brought you here—your questions, your hopes, your turning points—and consider how they’ve shifted or deepened.
Check-In9:00 – 9:30am
Group Activity11:00am
Lunch Break12:30pm
Creative Workshop2:00pm
Dinner6:30pm
Day ThreeLook Forward & Wrap Up
We explore the possibilities beyond this moment, making space for growth, action, and forward momentum. As we end our time together, we honor the experience, the growth, and the connections made along the way.
Check-In9:00 – 9:30am
Group Activity11:00am
Lunch Break12:30pm
Creative Workshop2:00pm
Dinner6:30pm
How It Works-
Browse our upcoming events to find the one that feels right for you. We host events year-round in all different locations and climates.
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Sign up and pay all required fees to reserve your spot. If plans change, you can cancel up to 14 days before the retreat start to receive a 50% refund.
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After booking, we'll send you a Welcome Packet with everything you need to know—detailed schedules, packing list recommendations, add-ons to consider, and more.
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We'd recommend booking your transportation to and from the event as soon as possible, to ensure you can arrive without any complications or delays.
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Now all that's left to do is pack your bags and get excited for your new adventure.