PRIVACY POLICY
Effective Date: August 5, 2026
Maison Piet (“Maison Piet,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit maison-piet.com, purchase or inquire about our jewelry, request bespoke or personalized services, communicate with us, or otherwise interact with Maison Piet.
We do not sell your personal information for money. We disclose personal information only as described in this Policy, including when needed to operate our website, process and insure orders, arrange delivery, provide bespoke or personalized services, comply with law, and support our business.
1. INFORMATION WE COLLECT
Information You Provide
We may collect information that you provide directly to us, including:
• Contact information, such as your name, email address, telephone number, billing address, and shipping address.
• Order and transaction information, such as products purchased, order history, delivery preferences, returns, repairs, and warranty requests.
• Payment-related information. Payments are processed by our payment service providers. Maison Piet generally does not receive or store your complete payment-card number.
• Account information, if you create an account, such as login credentials and saved preferences.
• Communications, such as messages submitted through our website, emails, customer-service requests, reviews, survey responses, and other correspondence.
• Marketing preferences, such as whether you wish to receive promotional emails.
• Information you provide in connection with a contest, promotion, event, appointment, or other interaction with Maison Piet.
Bespoke, Personalization, and Engraving Information
When you request a bespoke design, engraving, inscription, gift message, sizing, repair, or other personalized service, we may collect the design instructions and other information you choose to provide. This may include names, initials, dates, words, symbols, photographs, sketches, measurements, ring sizes, design preferences, or information about the intended recipient or occasion.
Please provide only information necessary for the requested service. We use and disclose this information only as reasonably necessary to evaluate your request, prepare designs or estimates, manufacture or personalize the piece, communicate with you, document your approval, fulfill the order, and provide related customer service. This information may be shared with artisans, manufacturers, engravers, stone setters, designers, shippers, insurers, and other service providers involved in completing your request, subject to appropriate confidentiality and use restrictions.
Information Collected Automatically
When you use our website, we and our service providers may automatically collect technical and usage information, including your IP address, browser type, device type, operating system, referring pages, pages viewed, links clicked, dates and times of access, approximate location derived from IP address, and interactions with the website or our emails.
We may collect this information through cookies, pixels, tags, local storage, and similar technologies. See “Cookies and Similar Technologies” below.
Information From Other Sources
We may receive information from service providers and business partners, including our website and ecommerce platform, payment processors, fraud-prevention providers, shipping carriers, insurers, analytics providers, advertising platforms, and social-media services. We may combine this information with information collected directly from you where permitted by law.
2. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• Process payments, fulfill, insure, ship, track, and deliver orders.
• Provide bespoke, engraving, personalization, sizing, repair, return, warranty, and customer-support services.
• Communicate with you about orders, inquiries, appointments, designs, estimates, approvals, and service updates.
• Operate, maintain, secure, troubleshoot, and improve our website, products, services, and customer experience.
• Detect, investigate, and prevent fraud, misuse, security incidents, and other unlawful activity.
• Maintain business, tax, accounting, customer-service, and legal records.
• Send marketing communications where permitted by law and consistent with your choices.
• Measure the performance of our website, communications, and advertising.
• Personalize content and offers.
• Enforce our terms, protect our rights and property, and comply with legal obligations.
• Carry out another purpose disclosed to you at the time of collection or with your consent.
3. COOKIES AND SIMILAR TECHNOLOGIES
Our website and service providers may use essential, functional, analytics, and advertising cookies or similar technologies. Essential technologies support functions such as site security, shopping-cart operation, checkout, fraud prevention, and remembering your privacy choices. Analytics technologies help us understand how visitors use our website. Advertising technologies may help measure campaigns and present more relevant advertising.
You may manage certain cookie preferences through any cookie banner or privacy settings made available on our website and through your browser settings. Blocking some technologies may affect website functionality. Your browser may also offer a “Do Not Track” setting. Because there is not a uniform industry standard for responding to Do Not Track signals, our website may not respond to every such signal. Where required by applicable law, we honor legally recognized opt-out preference signals.
4. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to the following categories of recipients for the purposes described in this Policy:
Website, Ecommerce, and Technology Providers. Providers that host and support our website, online store, customer communications, analytics, security, and related technology.
Payment and Fraud-Prevention Providers. Providers that process payments, verify transactions, and help prevent fraud or chargebacks.
Shipping, Delivery, and Insurance Providers. Carriers, logistics providers, insurers, claims administrators, and other parties needed to ship, insure, track, deliver, return, or investigate loss or damage involving an order.
Bespoke and Production Providers. Artisans, manufacturers, designers, CAD specialists, engravers, setters, appraisers, laboratories, repair providers, and other vendors involved in producing, authenticating, personalizing, sizing, servicing, or certifying jewelry.
Professional Advisers. Lawyers, accountants, auditors, consultants, insurers, and other professional advisers where reasonably necessary.
Advertising and Analytics Providers. Providers that help us understand website use, measure campaign performance, or market our products, subject to your choices and applicable law.
Legal and Safety Recipients. Government authorities, courts, law enforcement, regulators, or other parties when we reasonably believe disclosure is required by law or necessary to protect rights, safety, property, customers, or the public.
Business Transactions. A potential or actual buyer, investor, lender, or successor in connection with a merger, financing, acquisition, reorganization, sale of assets, bankruptcy, or similar transaction, subject to appropriate protections.
At Your Direction. Other parties when you request or authorize the disclosure.
We do not permit service providers to use personal information for their own unrelated purposes merely because they receive it from us. They may use it only to provide services to Maison Piet or as otherwise permitted or required by law.
5. OUR COMMITMENT NOT TO SELL PERSONAL INFORMATION
Maison Piet does not sell personal information for money. We also do not knowingly sell personal information relating to anyone under 18.
Some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly and may treat certain advertising or analytics disclosures as covered activity even when no money is exchanged. Where applicable, you may request to opt out of such activity by using available cookie or privacy controls or by contacting us at sales@maison-piet.com.
6. DATA RETENTION
We retain personal information for only as long as reasonably necessary for the purposes described in this Policy, including to complete transactions, provide services, maintain design and approval records, address warranty or repair needs, comply with tax, accounting, and legal requirements, resolve disputes, prevent fraud, and enforce agreements. Retention periods vary depending on the type of information, our relationship with you, and applicable law.
7. DATA SECURITY
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system, transmission method, or storage method is completely secure, and we cannot guarantee absolute security. You are responsible for keeping any account credentials confidential and notifying us if you believe your account or information has been compromised.
8. YOUR CHOICES AND PRIVACY RIGHTS
Marketing Communications
You may unsubscribe from promotional emails by using the unsubscribe link in the message or by contacting us. We may still send non-promotional communications, including order, delivery, return, warranty, security, and customer-service messages.
Privacy Rights
Depending on where you live and subject to applicable exceptions, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information; to object to or restrict certain processing; to withdraw consent; or to opt out of certain targeted advertising, sharing, or sales as those terms are defined by law.
To submit a request, email sales@maison-piet.com with the subject line “Privacy Request.” We may need to verify your identity before completing a request. You may use an authorized agent where permitted by law, but we may require proof of the agent’s authority and verification of your identity. We will not discriminate against you for exercising an applicable privacy right.
9. CHILDREN’S PRIVACY
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.
10. THIRD-PARTY LINKS AND SERVICES
Our website may contain links to third-party websites, social-media platforms, or services. Their privacy practices are governed by their own policies, not this Policy. We encourage you to review their privacy notices before providing information.
11. INTERNATIONAL AND INTERSTATE PROCESSING
Maison Piet is based in the United States. Personal information may be processed and stored in the United States and other locations where we or our service providers operate. Those locations may have privacy laws different from those in your jurisdiction. Where required, we use appropriate safeguards for cross-border transfers.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the Effective Date. Material changes may also be communicated through another appropriate method when required by law.
13. CONTACT US
For questions about this Privacy Policy or our privacy practices, or to submit a privacy request, contact:
Maison Piet
Email: sales@maison-piet.com
Website: maison-piet.com/contact-us