Shipping & Returns | Maison Piet

Shipping

All orders are carefully packaged and shipped with tracking and insurance. Available pieces generally ship within the timeframe shown on the product page. Made-to-order and bespoke pieces require additional production time; estimated timing will be confirmed before or shortly after your order is placed.

You will receive tracking information once your order has shipped. Delivery timelines are estimates and may be affected by carrier delays, weather, customs, or other circumstances outside our control. International customers are responsible for applicable duties, taxes, and customs charges.

30-Day Returns

Eligible pieces may be returned within 30 days of delivery. To begin a return, email sales@maison-piet.com within the 30-day period and include your order number. Please wait for return instructions before sending your piece.

Returned jewelry must be unworn, unaltered, undamaged, and in its original condition, with all original packaging, documentation, certificates, and accessories included. Pieces showing wear, damage, alteration, or missing documentation may be declined or subject to a reduction in the refund.

Return shipping: Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect. We strongly recommend using a trackable and fully insured shipping method; Maison Piet cannot assume responsibility for return packages lost or damaged in transit.

Non-Returnable Pieces

Bespoke commissions, personalized or engraved pieces, resized or otherwise altered jewelry, gift cards, and items designated final sale are not eligible for return. Bespoke orders are developed specifically for the client and are governed by the terms confirmed during the commission process.

Refunds

Once received, returns are inspected before approval. Approved refunds are issued to the original payment method, excluding original shipping charges and any duties or taxes, within 5–10 business days. Your financial institution may require additional time to post the credit.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact sales@maison-piet.com within 48 hours of delivery with your order number and clear photographs of the package and piece. We will make it right.

Order Changes & Cancellations

Contact us as soon as possible if you need to request a change or cancellation. Once production has begun or an order has shipped, we may be unable to change or cancel it.